We read every email and usually reply within a day.
Email [email protected] — for anything at all. If you're reporting someone unsafe, say so in the subject line and we'll look at it first.
It's how we confirm you're a real student and put you on the right campus. You only see people from your own university, and they only see you.
Check your spam folder first — school mail systems are aggressive. If it still isn't there after a few minutes, email us and we'll confirm your account manually.
We support over 2,300 US universities, matched automatically from your email address. If yours isn't recognized, email us the domain and we'll add it.
In the app: Profile → Account → Delete account. It takes effect immediately and removes your profile, photos, matches, and messages. It can't be undone.
Open their profile, tap ⋯ in the corner, and choose Report or Block. Blocking is instant — they won't be able to see you, message you, or appear in your Discover again. You can also email us directly, and if you're in danger, contact your campus police or local emergency services first.
Yes. There's no paid tier and no payment information involved.
No. Hall Pass matches roommates. Using it to solicit dates or sex is against the terms and will get an account removed.
We verify enrollment, not character. When you meet a potential roommate for the first time, meet somewhere public, tell a friend where you'll be, and don't send money or a deposit to anyone before you've met them in person and seen the place.